This is Ashford

Shopping and Security on This is Ashford

Shopping & Security


Making A Purchase We use Paypal as our shopping cart and payment gateway provider. Making a purchase could not be easier. Just browse our store and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept nearly all major credit cards as well as Paypal, our payment gateway provider. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars / your own currency.


Delivery Schedule We endevour to deliver your order right away. It will normally arrive to you within 7 days within the UK. You should allow 14 days if outside UK . Delivery is included with the product prices stated, within the UK. (mainland only). For orders outside of mainland UK you will be advised of shipping/postage charges prior to despatch.


Back Orders If your item is not in stock, you will always be contacted with the option to cancel your order if you would rather not wait.


Tax Charges Not applicable at this time.


Credit Card/Payment Security ThisisAshford does not hold any of your credit card
information, as we use
Paypal as our payment processor. For further information about the security protection regarding your payment, please click here


Guarantee We guarantee your satisfaction. If for any reason you are not satisfied please contact us immediately. Please contact us via email to obtain a returns number prior to returning items, detailing why you wish to return the item(s). Hopefully you will never need this contact but it is - unhappy.returns@thisisashford.co.uk


Reaching Us If you need to reach us for any other reason, please email us on info@thisisashford.co.uk  Alternatively, see our contact page for full details.


Privacy Policy Regarding Shopping: ThisisAshford do not disclose buyers' information to third parties,other than our product suppliers. Cookies are used on this site and in our store to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used. Your information will only be used by us to carry out our part in your shopping experience within our store. We will never contact you for marketing purposes unless you give us permission to do so. If you wish to do so email us at info@thisisashford.co.uk , please put ‘ok I’m in’ in the subject line. You can opt out anytime by the same means, but put ‘ Sorry opting out’ in the subject line.


Returns Policy Please contact us by emailing us at unhappy.returns@thisisashford.co.uk
prior to returning any goods, to obtain a returns number.
Returns will not be accepted without an authorized returns number.

For your information - "The Consumer Protection (Distance Selling) Regulations 2000" can be found at http://www.legislation.gov.uk/ukpga/1987/43. (Consumer Protection Act 1987)
To read more about your civil rights you can goto BBC’s watchdog article -
 ‘Civil laws worth knowing about’ by - Clicking Here , which includes details about the ‘distance selling’ regulations.(for example, buying goods over the internet).



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